Sure, and we've gone from sublime to ridiculous when we start characterising software companies by the way they couch their responses. Rip gave a reasoned explanation, then the accusation became that the company's not responsive because Colin doesn't agree - or he's offended by Rip's composition, or he just won't take 'No' for an answer, so nobody else should either. Gary proposed a petition, and it sank without trace. As you said, let's draw a line under it - that's the default tool, after all....