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2015 Pro Plat update problem
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January 02, 2016, 12:53:25 PM
I am in the process of updating the service patch for the above but I get the message as attached. I have the application on DVD but am unable to get to *.msi as this is required. Any thoughts? If I try to view the file on DVD, it attempts to install.

I am betting this is something easy.

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CREO 3 and 5
SolidWorks 2017
TC2019 Pro Platinum CADCAM
Hexagon VISI 2020.1 CADCAM
Christchurch, Middle Earth.


January 02, 2016, 01:49:12 PM
#1
Interesting, as an update to the installed program should not need the installation disk.

I would suggest rebooting your system and starting TurboCAD.  If it doesn't immediately prompt you to install an update, invoke the "Check for Update" menu item under the Help pull-down menu.

If prompted for the installation disk, insert it and let the update do with it as it may.


Jeff


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TC Pro Platinum 2020, 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


January 02, 2016, 02:43:55 PM
#2
Hi Jeff, thanks. No go. I have the downloaded file which will not allow looking for the *.msi file. Will leave it for now and may indeed contact Dave on this one.

Sorted.
« Last Edit: January 02, 2016, 02:57:27 PM by Steve The Kiwi »

Logged
CREO 3 and 5
SolidWorks 2017
TC2019 Pro Platinum CADCAM
Hexagon VISI 2020.1 CADCAM
Christchurch, Middle Earth.


January 02, 2016, 02:57:35 PM
#3
"No go" for what reason?

Which file did you download?

I think you would be better off upgrading from within TurboCAD but, while I think it's a little early to go nuclear, you may have to uninstall your current version before installing from the file. 


Jeff


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TC Pro Platinum 2020, 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* January 02, 2016, 08:45:10 PM
#4
You could go to the TurboCAD 2015 page in the "Updates and Patches" board and download the latest 'full build'. You'll uninstall the old build and install this latest build. Many people use this method if they run into problems with the Update process.

Was your TurboCAD 2015 Platinum an Upgrade purchase or a Subscription? If an upgrade, it may be looking for the previous Version.
« Last Edit: January 02, 2016, 08:50:07 PM by John R »

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John R.

V17—V21, 2015—2020
Designer, Deluxe, (Basic, Expert, Professional), Platinum
RedSDK enabled
Windows 10 Pro (1909), 64-bit