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TC crashes when filed is saved to PDF
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* September 24, 2019, 06:28:51 PM
When ready to send my drawings out to print, I save the drawing to pdf.  I have done it dozens of times, but now I have one file that crashes TC every time, and will not save.  It is attached, and any help will be appreciated.

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* September 24, 2019, 08:00:31 PM
#1
I tried this in Version 17 and could Save to PDF, but nothing was generated. I tried to Print to Adobe Acrobat and that just generated an error log. I also got a crash at some point.

I moved back to my main computer and tried your file in TurboCAD 2017 (Version 24). When saving to PDF, I still got a blank page. I could print to Adobe Acrobat XI, but I had to fix Space Units, Page Setup, etc to get the Viewport to fit correctly.


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John R.

V17—V21, 2015—2019
Designer, Deluxe, (Professional, Expert, Basic), Platinum
RedSDK enabled
Windows 10 Pro (1803), 64-bit


* September 24, 2019, 08:41:14 PM
#2
When ready to send my drawings out to print, I save the drawing to pdf.  I have done it dozens of times, but now I have one file that crashes TC every time, and will not save.  It is attached, and any help will be appreciated.

Are you trying to print from Modelspace, or one of the Paperspaces?
If one of the Paperspaces, which one?

For example, in Paperspace "Arch C", you have the Print Scale set to 1/4"=1'-0".  That ain't gonna work too good.  Look at the Ruler-- the Viewport takes up only half-an-inch!  Set it to 1"=1"(Full Size).
Then set that Paperspace page origin to X=0 and Y=0.  You can do that either in that Paperspace's Properties, its Space Units setting, or its Page Setup.

Or... Just upload stuff here, tell us what you want printed, and we will print to PDF for you and re-upload it and you can go back to doing what you do best-- build houses.

TurboCAD's "Save As... PDF" is flaky and undependable.  I would expect particularly so back in version=17.  Better to get yourself a PDF writing software.  There's quite a few free good ones.  CutePDF seems to be very popular.
« Last Edit: September 24, 2019, 08:45:35 PM by Alvin Gregorio »

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Alvin Gregorio
(mostly Residential Architectural 2D; no formal CAD Training; intermittent TurboCAD user since yr. 2000 [ver6.5])
---TurboCAD: V20.2PP(57.0)[as of 3/12/15]; V19DL(54.2); V11.2Pro; Windows-7-Pro/64-bit; Intel-Core-i3 CPU; 2.27ghz; 4GB RAM; Intel HD Graphics (CPU based)


* September 24, 2019, 09:38:37 PM
#3
When ready to send my drawings out to print, I save the drawing to pdf.  I have done it dozens of times, but now I have one file that crashes TC every time, and will not save.  It is attached, and any help will be appreciated.

The attached PDF was saved to fit on 24"x 18" paper, there was no problem. I use on TurboPDF to save all my work, the nice part with that is real easy to save a multiple page document. I printed the file at 24x18, it came clear and the scale is accurate.
don

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DonCW
2017 Pro with Light Works Plug in
2018 Platinum

Windows 10
There's so much to learn and not much time left to learn it.


* September 25, 2019, 05:30:22 AM
#4
When ready to send my drawings out to print, I save the drawing to pdf.  I have done it dozens of times, but now I have one file that crashes TC every time, and will not save.  It is attached, and any help will be appreciated.

Roger,
I am unable to reproduce this issue, make sure which view/space produces this issue. If possible do attach a video explaining all the steps clearly.
Hereby, I am attaching the video in which I have saved the pdf file of the model space from the print menu. Also, it doesn't crash the application even if we try printing all pages.

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Anum Masood IMSI

Software Quality Assurance Engineer,
IMSI Design.


* September 25, 2019, 08:00:34 AM
#5
Just to clarify.  I am currently working with 6 files.  All setting are the same, and only this one causes TC to crash.  Attached are 2 files.  First floor crashes when I use TC "save as "PDF", second floor does not.

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September 25, 2019, 09:41:16 AM
#6
Just to clarify.  I am currently working with 6 files.  All setting are the same, and only this one causes TC to crash.  Attached are 2 files.  First floor crashes when I use TC "save as "PDF", second floor does not.

Roger,

like Anum, I used TC 2019 to test. 
I do not have TC version 17 available. 
I tried the file in TC Designer 2016, and this also failed to crash. 
As I have already suggested, perhaps 'upgrading' to latest version of, 2D specific, TurboCAD Designer might help?
Finally, if you don't mind me saying so, your drawings would be clearer if you tried not to over-dimension them. 
And, it is unclear from your drawings which dimensions are correct (see attached).

I hope this helps a little.

Regards Tim

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You can design without engineering, but you cannot engineer without design.
Using Win 10 with Designer 2016/2017 and TurboCAD Pro. Plat. 2018/2019 + Lightworks (64-bit versions) + AnimationLab 5.2.


* September 25, 2019, 10:14:39 AM
#7
Just to clarify.  I am currently working with 6 files.  All setting are the same, and only this one causes TC to crash.  Attached are 2 files.  First floor crashes when I use TC "save as "PDF", second floor does not.

Roger, Did you read my Reply#3, this thread?  If not, can you please read it and respond.  Thanks, Alvin

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Alvin Gregorio
(mostly Residential Architectural 2D; no formal CAD Training; intermittent TurboCAD user since yr. 2000 [ver6.5])
---TurboCAD: V20.2PP(57.0)[as of 3/12/15]; V19DL(54.2); V11.2Pro; Windows-7-Pro/64-bit; Intel-Core-i3 CPU; 2.27ghz; 4GB RAM; Intel HD Graphics (CPU based)


* September 25, 2019, 10:45:15 AM
#8
Alvin,

I missed reply #3.  When you say TurboPDF, is that a program or were you referring to inside TurboCad?

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* September 25, 2019, 10:58:54 AM
#9
Alvin,

I missed reply #3.  When you say TurboPDF, is that a program or were you referring to inside TurboCad?

I didn't say "TurboPDF" in Reply#3.  DonCW did in Reply#4.
That's a program that IMSI-Design also developed and sells.

I said "CutePDF".  It's free.  It's very popular.  But I don't think it will print more than one page to a .pdf file; that's a pain, for architectural construction drawings.

-Alvin

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Alvin Gregorio
(mostly Residential Architectural 2D; no formal CAD Training; intermittent TurboCAD user since yr. 2000 [ver6.5])
---TurboCAD: V20.2PP(57.0)[as of 3/12/15]; V19DL(54.2); V11.2Pro; Windows-7-Pro/64-bit; Intel-Core-i3 CPU; 2.27ghz; 4GB RAM; Intel HD Graphics (CPU based)


* September 25, 2019, 10:59:15 AM
#10
Just to clarify.  I am currently working with 6 files.  All setting are the same, and only this one causes TC to crash.  Attached are 2 files.  First floor crashes when I use TC "save as "PDF", second floor does not.

Roger,

like Anum, I used TC 2019 to test. 
I do not have TC version 17 available. 
I tried the file in TC Designer 2016, and this also failed to crash. 
As I have already suggested, perhaps 'upgrading' to latest version of, 2D specific, TurboCAD Designer might help?
Finally, if you don't mind me saying so, your drawings would be clearer if you tried not to over-dimension them. 
And, it is unclear from your drawings which dimensions are correct (see attached).

I hope this helps a little.

Regards Tim

Tim, I am not an expert like a lot of you guys, and I guess I am missing something.  The 48' dimension you questioned is 12" on a tape measure when printed at 1/4"= 1'-0".  That is what my carpenter needs on site.  There probably are too many dimensions, but I hate to get on site and the framing crew tells me there is a dimension that they need, but I did not put on the drawing.

Roger

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* September 25, 2019, 11:15:21 AM
#11
Roger, Did you notice that at least three of us have uploaded for you to use a successful PDF print that you are requesting?

Maybe one of those will serve your immediate need.

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Alvin Gregorio
(mostly Residential Architectural 2D; no formal CAD Training; intermittent TurboCAD user since yr. 2000 [ver6.5])
---TurboCAD: V20.2PP(57.0)[as of 3/12/15]; V19DL(54.2); V11.2Pro; Windows-7-Pro/64-bit; Intel-Core-i3 CPU; 2.27ghz; 4GB RAM; Intel HD Graphics (CPU based)


* September 25, 2019, 12:33:27 PM
#12
Just to clarify.  I am currently working with 6 files.  All setting are the same, and only this one causes TC to crash.  Attached are 2 files.  First floor crashes when I use TC "save as "PDF", second floor does not.

Roger,

like Anum, I used TC 2019 to test. 
I do not have TC version 17 available. 
I tried the file in TC Designer 2016, and this also failed to crash. 
As I have already suggested, perhaps 'upgrading' to latest version of, 2D specific, TurboCAD Designer might help?
Finally, if you don't mind me saying so, your drawings would be clearer if you tried not to over-dimension them. 
And, it is unclear from your drawings which dimensions are correct (see attached).

I hope this helps a little.

Regards Tim

Tim, I am not an expert like a lot of you guys, and I guess I am missing something.  The 48' dimension you questioned is 12" on a tape measure when printed at 1/4"= 1'-0".  That is what my carpenter needs on site.  There probably are too many dimensions, but I hate to get on site and the framing crew tells me there is a dimension that they need, but I did not put on the drawing.

Roger

Roger,

The best to draw any thing is in Full Size Scale 1:1 and then use Viewport Scale to shrink the drawing accordingly to fit the paper size you're using.

don

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DonCW
2017 Pro with Light Works Plug in
2018 Platinum

Windows 10
There's so much to learn and not much time left to learn it.


* September 26, 2019, 07:19:19 AM
#13
Roger, Did you notice that at least three of us have uploaded for you to use a successful PDF print that you are requesting?

Maybe one of those will serve your immediate need.

Yes I did Alvin.......thanks.
I also got mine to work by cutting my drawing from the file and pasting into a file that was problem free.

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* September 26, 2019, 03:47:50 PM
#14
and any help will be appreciated.

Pdf printer >> CIB Brewer << Pay for the license >> Trouble free for many years.

Cheers
Mike

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* September 26, 2019, 08:49:07 PM
#15
Hey Roger I havent read every post here, TurboPDF is a very good pdf printer. I think you might be able test drive it for 30 days. Look into it at the turbocad.com site.

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Daz
TCW V21, 2015-2019 PP, Animation Lab V5.2 & Redsdk enabled, LightWorks rendering mostly.


* October 07, 2019, 06:22:42 PM
#16
I got a crash / blue screen of death from TurboPDF V3.0 just this morning, using Microsoft PDF gives no trouble at all. Albeit the quality from mspdf is not as good as TurboPDF.

I was printing to A3 Landscape, will post the turbocad file soon.

DonCW please post all your screen captures settings for your TurboPDF please. What version are you using V2 or V3?

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Daz
TCW V21, 2015-2019 PP, Animation Lab V5.2 & Redsdk enabled, LightWorks rendering mostly.


* October 08, 2019, 09:17:30 AM
#17
I got a crash / blue screen of death from TurboPDF V3.0 just this morning, using Microsoft PDF gives no trouble at all. Albeit the quality from mspdf is not as good as TurboPDF.

I was printing to A3 Landscape, will post the turbocad file soon.

DonCW please post all your screen captures settings for your TurboPDF please. What version are you using V2 or V3?

For the most part the install was default with odd exception. I set TurboPDF to be my default printer and one other that I can't remember. It was to allow multiple page document printing.
See the attached for the version. I hope this helps a bit.

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DonCW
2017 Pro with Light Works Plug in
2018 Platinum

Windows 10
There's so much to learn and not much time left to learn it.


* October 08, 2019, 09:49:11 AM
#18
For what it's worth, I've been using pdfFactoryPro, by FinePrint, for YEARS.  Love it.  I've used it a lot for multi-page construction plans, and other stuff.

It's now $100, $50 for the scaled-down, non-"pro", version.  When I first got it, there was a use-for-free option, if you allow printing of their brand watermark in the lower corner of all your documents.  I don't know whether or not that is still the case.
I have version-4 installed; I see they are on version-7.

They also have great and accommodating phone and email support-- though it's not necessarily used often.

(sorry ImsiDesign... I don't mean to take anything away from your TurboPDF...; I'm sure it's a good product)

If I were to be a full-time professional CAD person, I would bite the bullet and make the investment in Adobe Acrobat.  To keep up with the big boys...  Just like in carpentry and the other trades, I like using the best and most professional tools available.

-Alvin

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Alvin Gregorio
(mostly Residential Architectural 2D; no formal CAD Training; intermittent TurboCAD user since yr. 2000 [ver6.5])
---TurboCAD: V20.2PP(57.0)[as of 3/12/15]; V19DL(54.2); V11.2Pro; Windows-7-Pro/64-bit; Intel-Core-i3 CPU; 2.27ghz; 4GB RAM; Intel HD Graphics (CPU based)


* October 08, 2019, 10:23:39 AM
#19
For what it's worth, I've been using pdfFactoryPro, by FinePrint, for YEARS.  Love it.  I've used it a lot for multi-page construction plans, and other stuff.

It's now $100, $50 for the scaled-down, non-"pro", version.  When I first got it, there was a use-for-free option, if you allow printing of their brand watermark in the lower corner of all your documents.  I don't know whether or not that is still the case.
I have version-4 installed; I see they are on version-7.

They also have great and accommodating phone and email support-- though it's not necessarily used often.

(sorry ImsiDesign... I don't mean to take anything away from your TurboPDF...; I'm sure it's a good product)

If I were to be a full-time professional CAD person, I would bite the bullet and make the investment in Adobe Acrobat.  To keep up with the big boys...  Just like in carpentry and the other trades, I like using the best and most professional tools available.

-Alvin

Alvin,

When you have some time look at another construction related PDF software, D/L the trial of Bluebeam Revu. It's fully functional and worth having a look at.
« Last Edit: October 08, 2019, 10:33:56 AM by DonCW »

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DonCW
2017 Pro with Light Works Plug in
2018 Platinum

Windows 10
There's so much to learn and not much time left to learn it.


* October 08, 2019, 06:13:25 PM
#20
Hey DonCW sorry I was hoping for the technical setup for your PDF printing from say paperspace.

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Daz
TCW V21, 2015-2019 PP, Animation Lab V5.2 & Redsdk enabled, LightWorks rendering mostly.


October 08, 2019, 07:25:47 PM
#21
If you don't need the power of TurboPDF, I recommend CutePDF, a free (and ad-free, no watermarks, either) PDF printer driver.  It does not, however, easily support multiple pages; I can do it from Word and Excel, but not TurboCAD's paper spaces.

I have it as my default printer device, with a resolution of 600 dpi (it can go higher, but it's difficult to see the difference).


Jeff

https://www.cutepdf.com/index.htm

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TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* October 08, 2019, 08:03:06 PM
#22
Jeff do you mean cutepdf wont print to multiple pages easily?

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Daz
TCW V21, 2015-2019 PP, Animation Lab V5.2 & Redsdk enabled, LightWorks rendering mostly.


* October 08, 2019, 08:05:20 PM
#23
DonCW I cannot decide if thats V1, V2 or V3 of TurboPDF 🤔

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Daz
TCW V21, 2015-2019 PP, Animation Lab V5.2 & Redsdk enabled, LightWorks rendering mostly.


* October 08, 2019, 09:19:39 PM
#24
DonCW I cannot decide if thats V1, V2 or V3 of TurboPDF 🤔

Darryl,

I found the receipt and attached it. The version number seems to remain a mystery. I don't know what 0413 refers to. Please send me your email and I'll send you the paperspace setups. use personal message for your email if that works better.

Thanks,
 Don.
« Last Edit: October 08, 2019, 09:27:15 PM by DonCW »

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DonCW
2017 Pro with Light Works Plug in
2018 Platinum

Windows 10
There's so much to learn and not much time left to learn it.


* October 08, 2019, 09:37:57 PM
#25
Don you can attach the settings here  if that works for you.

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Daz
TCW V21, 2015-2019 PP, Animation Lab V5.2 & Redsdk enabled, LightWorks rendering mostly.


October 08, 2019, 10:13:07 PM
#26
Jeff do you mean cutepdf wont print to multiple pages easily?

Not from TurboCAD's paper spaces, no.  It does multi-page printouts just fine from Word, Excel, etc.

I used PrimoPDF for multi-page output from TurboCAD a few years ago.  It was a bit twitchy and I have had no success with it earlier this year.


Jeff

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TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* October 08, 2019, 10:22:44 PM
#27
Don you can attach the settings here  if that works for you.
I hope this is what you're after, let me know if anything else is needed.

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DonCW
2017 Pro with Light Works Plug in
2018 Platinum

Windows 10
There's so much to learn and not much time left to learn it.


* October 09, 2019, 01:08:26 PM
#28
Jeff, so Im wondering if genie is part or most of the problem with turbopdf then cos Im using v3 and in a windows 10 update well over 18 months or so ago it worked ok, now its problematic again and crashes out with a blue screen of death.

Don what version of windows are you using?

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Daz
TCW V21, 2015-2019 PP, Animation Lab V5.2 & Redsdk enabled, LightWorks rendering mostly.


* October 09, 2019, 01:35:26 PM
#29
Darryl

Have you checked if there is some updates for your edition of win 10, i use Home edition, it seems to be less problems there.
There have been some issues lately, it's in connected to SSD, and i did get some updates today, crossing fingers, but so fare no problems with blue screen for more then 10 hour's now, started a couple of day's ago, win 10 collected info and send it to wherever they send it :), and today i got a message about a small update.

Torfinn

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October 09, 2019, 03:02:55 PM
#30
Jeff, so Im wondering if genie is part or most of the problem with turbopdf then cos Im using v3 and in a windows 10 update well over 18 months or so ago it worked ok, now its problematic again and crashes out with a blue screen of death.

I've never used TurboPDF.  No real need for OCR or editing PDFs.


Jeff

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TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* October 10, 2019, 02:00:38 AM
#31
Blow me down today TurboPDF V3 worked ok, go figure. I think that the file that did crash my pc the other day had the drawings overstep the printer margins, but that alone should not a BOD or should it?

Torfinn no Ive delayed updates to my win 10 home on my I7 pc, my AMD 3900x is using win 10 pro and its not allowed to download updates.

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Daz
TCW V21, 2015-2019 PP, Animation Lab V5.2 & Redsdk enabled, LightWorks rendering mostly.


* October 10, 2019, 03:35:28 AM
#32
It was an "old" update that make the fun, after having issues a couple of days, there come a new small update, NetFrame and 1 thing more, after this update everything seems to be ok, at least so fare :)

Torfinn

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