TurboCAD Forums

The Ultimate Resource for TurboCAD Knowledge

Register
 
All posts discussing pricing or where to buy TurboCAD will be deleted.

TC2019 Platinum x64 - Crash and close without log capture
Read 1550 times
* July 03, 2019, 04:43:15 PM
I have had issues with TC just closing without any warnings. I do not get the debug capture screen.

Version 26, build 34.1

I was working with 3D models, using Lofting to create models, then add them together. Once together creating a inverted shell of -5mm.

Latest Event Log info:

Faulting application name: tcw26.exe, version: 26.0.34.1, time stamp: 0x5d1159d4
Faulting module name: ntdll.dll, version: 10.0.17763.475, time stamp: 0x3230aa04
Exception code: 0xc0000374
Fault offset: 0x00000000000fb049
Faulting process id: 0x2a20
Faulting application start time: 0x01d531f49f37fa5b
Faulting application path: C:\Program Files\IMSIDesign\TCW2019\Program64\tcw26.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f194bfdd-821c-41c8-af4a-3e8cadbdad19
Faulting package full name:
Faulting package-relative application ID:



Event Log before:

Faulting application name: tcw26.exe, version: 26.0.34.1, time stamp: 0x5d1159d4
Faulting module name: CATMMediaPixelImage.dll_unloaded, version: 6.419.3.16352, time stamp: 0x5854acda
Exception code: 0xc0000005
Fault offset: 0x0000000000037c00
Faulting process id: 0x4058
Faulting application start time: 0x01d531d9686a0e69
Faulting application path: C:\Program Files\IMSIDesign\TCW2019\Program64\tcw26.exe
Faulting module path: CATMMediaPixelImage.dll
Report Id: 51418728-a87c-4cb7-a136-2606411b6480
Faulting package full name:
Faulting package-relative application ID:


Thanks for any help you can give.
Jimmy

Logged


* July 03, 2019, 05:12:14 PM
#1
I have had issues with TC just closing without any warnings. I do not get the debug capture screen.

Version 26, build 34.1

I was working with 3D models, using Lofting to create models, then add them together. Once together creating a inverted shell of -5mm.

Latest Event Log info:

Faulting application name: tcw26.exe, version: 26.0.34.1, time stamp: 0x5d1159d4
Faulting module name: ntdll.dll, version: 10.0.17763.475, time stamp: 0x3230aa04
Exception code: 0xc0000374
Fault offset: 0x00000000000fb049
Faulting process id: 0x2a20
Faulting application start time: 0x01d531f49f37fa5b
Faulting application path: C:\Program Files\IMSIDesign\TCW2019\Program64\tcw26.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f194bfdd-821c-41c8-af4a-3e8cadbdad19
Faulting package full name:
Faulting package-relative application ID:



Event Log before:

Faulting application name: tcw26.exe, version: 26.0.34.1, time stamp: 0x5d1159d4
Faulting module name: CATMMediaPixelImage.dll_unloaded, version: 6.419.3.16352, time stamp: 0x5854acda
Exception code: 0xc0000005
Fault offset: 0x0000000000037c00
Faulting process id: 0x4058
Faulting application start time: 0x01d531d9686a0e69
Faulting application path: C:\Program Files\IMSIDesign\TCW2019\Program64\tcw26.exe
Faulting module path: CATMMediaPixelImage.dll
Report Id: 51418728-a87c-4cb7-a136-2606411b6480
Faulting package full name:
Faulting package-relative application ID:


Thanks for any help you can give.
Jimmy

I noticed this in the report >> Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
I had TC2016 giving grief >> SYSTEM32 is a reference to the 32bit version.
I resolved it by installing the 32bit version of TC >> Yes, install both 32 & 64 versions >> operate the 64bit version as normal.

Cheers
Mike
 


Logged


* July 04, 2019, 05:50:05 AM
#2
I will try installing 32-bit version as well. Sounds like maybe a DLL issue?

Logged