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TurboCad 2018 Installation Problems
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* August 27, 2018, 07:12:44 AM
Hi,

I am a long time TurboCad user (back to V4).

I recently purchased TurboCad 2018 pro platinum as an upgrade from 2016 pro platinum.

After completing the download, I attempted to install, entering the necessary SNs and key.  I did get a window indicating that the software was fully activated.

However, when starting the program, there is first a huge (10 minutes) delay, and then an error message pops up. If you click repeatedly (many, many times) eventually the software will start and seems to run normally.

When I shut down and restart,  I am back to the huge delay.  The same problem is now affecting TurboCad 2016 pro platinum.  I did uninstall the TurboCad 2016 symbols and 2D/3D training package and that  may have changed things (though I don't see why it should).

Screenshots of the error message and my system configuration are attached.

Thanks,

Joseph Milanese
C.S. Engineering, LLC
440-953-9878

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* August 27, 2018, 08:02:31 AM
#1

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Nikki
TC20 platinum
TC 2015 platinum
TC 2017 with lightworks


* August 27, 2018, 11:14:44 AM
#2
Nikki,

Yes, that works!

Thanks very much for your help.

I should have done a thorough search before asking.

Joe

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* October 19, 2018, 09:04:40 AM
#3
Hi,

I started this thread, and I am afraid I spoke too soon.  Relocating the two indicated files did allow TurboCAD (2018 and 2016) to start, but it is causing another weird problem.

TurboCad 2018 keeps trying to reinstall itself - sometimes when I just click on a folder, but most consistently when I start my .pdf printer, pdfcreator. I can generally get out of it by hitting cancel anywhere from one to ten times.  Does anyone know why this is happening and how I can avoid it?  I tried moving and renaming the TurboCad 2018.msi file, but it did not change things.

Thanks to all for their time.

Sincerely,

JoeM

UPDATE:

Just tried deleting only TCWelcomeSplashTest.exe, rather than both TCWelcomeSplashTest.exe AND dbautosrvwrapper.exe, and (tentatively) this seems to be working, i.e. Tcad starts and attempted reinstalls have ceased.

Thanks,

Joe
« Last Edit: October 19, 2018, 09:18:45 AM by JoeM »

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October 20, 2018, 12:03:44 AM
#4
My go-to suggestion for this type of problem is to uninstall, reboot, then re-install in Administrator mode.

When starting TurboCAD for the first time, also use Administrator mode so that you can kill the pop-up advertisement and have the system remember it.

Following that, most people have no problems starting TurboCAD in regular user mode.


Jeff

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TC Pro Platinum 2020, 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* November 07, 2018, 06:54:03 AM
#5
  Moderator Note - Split topic by me262 to a new topic.

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* November 26, 2018, 05:14:04 AM
#6
This problem didn't stay solved.  After installing a patch, Tcad 2018 was back to not launching.  Worse, the solution of just renaming the files wasn't working either.

I found the following information online:

Solution home Installation/Configuration TurboCAD
TurboCAD 2018 don't startup (can't run)
Created by: Shaheryar Rafiq
Modified on: Fri, 20 Jul, 2018 at 8:23 AM

Please download and install Microsoft Visual C++ 2015 Redistributable Libraries both x86 and x64 from below link:

https://www.microsoft.com/en-us/download/details.aspx?id=52685



After successful installation of above libraries, run TurboCAD again.

Issue will be resolved.

Shaheryar is the author of this solution article.
Did you find it helpful? Yes No

This solved the problem completely, and seems like a more complete fix.

Just thought I would post this in case anyone else has the same problem.

Sincerely,

JoeM

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