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TC Pro Plat 21 and 2015 64 bits crashed
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April 25, 2016, 01:54:56 AM
Hi users

When working on 32 bits files with TC Pro Plat 21 and 2015 64 bits softwares crashed and closed.
I want know why.
Thanks

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Architect living in Mali ( West Africa)
Turbocad from TC3 to TC pro Plat 2017 user
www.quarc-design.com


April 25, 2016, 02:47:58 AM
#1
Based on your Subject line, it seems that you are running the 32-bit versions of the software on a 64-bit operating system.

Have you tried running the 64-bit versions of the TurboCAD software to see what happens?


Jeff


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TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* April 25, 2016, 03:33:33 AM
#2
In my opinion v 21 and v 2015 are not friends :)

I have both in 64 bit, and need to do a repair on v 21 everytime i want to open it, normally not used anymore so not a big problem, but annoying to do anyway, i think that started in Win 8, but not sure on this, only 99.99 % :), and still do in win 10.

Torfinn

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V20, V21, 2015/ 16/ 17/ 18/ 19 Pro. Platinum
Deluxe 2015/ 16/ 19
RedSDK enabled
Windows 10 Home Premium 64 bit, 32 GB
NVIDIA Geforce GTX 780m, 1 GB


April 25, 2016, 08:37:26 AM
#3
Thank yo

What can i do know, take off one or what?

Logged
Architect living in Mali ( West Africa)
Turbocad from TC3 to TC pro Plat 2017 user
www.quarc-design.com


* April 25, 2016, 09:31:18 AM
#4
Hi Youssouf -

Try this:
Download the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update. (Under the Windows 10 messaging)
https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=26347

Click on download, then select the x86 and x64 versions, and click Next. After a longish delay, the download screen should pop up for each file.

We think that if the correct versions of the vc redistributables are not installed, the program will throw side-by-side errors as seen in the user’s application logs.
If this fixes it, we may need to be sure the installer is laying down these components as prerequisites.


« Last Edit: April 25, 2016, 09:34:16 AM by Dave Taylor »

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April 26, 2016, 01:36:51 AM
#5
Hi DAVE
I have window 8
Thanks

Logged
Architect living in Mali ( West Africa)
Turbocad from TC3 to TC pro Plat 2017 user
www.quarc-design.com


* April 26, 2016, 01:18:42 PM
#6
Hi Youssouf -

Let me find out for you.  Even though the system requirement stop at windows 7, did you trying running it anyway?





« Last Edit: April 26, 2016, 01:43:41 PM by Dave Taylor »

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* April 26, 2016, 05:07:29 PM
#7
I did, I find Win 8 uncluttered compared to Win 10.  I've found 21PP 64 and 2015PP 64 to be more prone to crashing than V17, which I use a lot.  I've had crashes not only with files from 32-bit versions, it hadn't occurred to me that that might be a reason, because it's also crashed interopping obj for subD modelling and .sat too.  My own hunch was that inserted pictures might play a part.  Microsoft's site gives two 64-bit packs one 6.3Mb, one 3 Mb.  The 6.3Mb one wouldn't run on my laptop, saying my CPU's incompatible (Celeron), the 3 Mb did take. 

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May 02, 2016, 12:31:58 AM
#8
Hi Dave
I've installed the 3MB but i have the same problem with TC Pro Plat 64 bits. I don't know how to do.
Thanks

Logged
Architect living in Mali ( West Africa)
Turbocad from TC3 to TC pro Plat 2017 user
www.quarc-design.com


May 02, 2016, 12:51:27 AM
#9
3 MB is just barely enough RAM to start up 64-bit Windows and TurboCAD.  Even then, you would have to have a very small (and simple) drawing.

Do you actually have a 64-bit motherboard and OS?  If not, then the 32-bit version of TurboCAD is what you should be using.


Jeff


Logged
TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* May 02, 2016, 02:43:59 AM
#10
Yousouff talking about the download file size i believe :)

Torfinn

Logged
V20, V21, 2015/ 16/ 17/ 18/ 19 Pro. Platinum
Deluxe 2015/ 16/ 19
RedSDK enabled
Windows 10 Home Premium 64 bit, 32 GB
NVIDIA Geforce GTX 780m, 1 GB


May 02, 2016, 04:12:25 AM
#11
Hi users

When working on 32 bits files with TC Pro Plat 21 and 2015 64 bits softwares crashed and closed.
I want know why.
Thanks

Hi Youssouf,
sorry to hear you are having problems.

It would help us, to  help you, if you would post a drawing which causes your PC to crash.
What is the specification/type of PC you are using?

Regards Tim

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You can design without engineering, but you cannot engineer without design.
Using Win 10 with Designer 2016/2017 and TurboCAD Pro. Plat. 2018/2019 + Lightworks (64-bit versions) + AnimationLab 5.2.
Windows 10 Pro 1903 (Build 18362.476) 64-bit


* May 02, 2016, 11:05:23 AM
#12
Yousouff  -  I wonder if you can post your system information.  You should be able to do this as .txt file via the System Information dialog using File |Export.

I am also curious what virus protection you are running?  They can cause this behavior, so you might try temporarily disabling it to see if it is the culprit.


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