TurboCAD Forums

The Ultimate Resource for TurboCAD Knowledge

Register
 
The purpose of these forums is to discuss TurboCAD.  Please keep the discussion of other products to compatibility issues or how the other software’s can be used with TurboCAD.


Error - Unhandled Exception
Read 9272 times
* December 02, 2015, 06:39:39 AM
I have a new Dell that runs the program fine.  But when I moved it and hooked up new monitors and transferred files and folders over the network, many files will not open, but some do.  Program crashes.  I tried on another Dell and no problem.  But the new Dell has better graphics capability.  I thought the problem might be related to administrator rights but when I right click on program and run as admin it still crashes.  Any ideas on what could be causing this?

Logged
EnvCons
TurboCAD 2018 Expert 64-bit, Dell XPS i7 7700 3.6 GHz
16 GB Ram, NVIDIA GeForce GTX 1050 Ti
 Window 10 Home


December 02, 2015, 07:55:41 AM
#1
Perhaps you might forward the crash report to support for comment?

Have you tried the latest  build of 2015?

http://forums.turbocad.com/index.php/topic,17100.0.html

Regards Tim

Logged
You can design without engineering, but you cannot engineer without design.
Using Win 10 with Designer 2016/2017 and TurboCAD Pro. Plat. 2018/2019 + Lightworks (64-bit versions) + AnimationLab 5.2.
Windows 10 Pro 1903 (Build 18362.418) 64-bit


* December 15, 2015, 07:07:56 AM
#2
Yes.  Didn't solve it.  I think it may have to do with images and the paths.  On my new computer the user name is different - I wonder if that has anything to do with it?

Logged
EnvCons
TurboCAD 2018 Expert 64-bit, Dell XPS i7 7700 3.6 GHz
16 GB Ram, NVIDIA GeForce GTX 1050 Ti
 Window 10 Home


December 15, 2015, 08:44:06 AM
#3
Yes.  Didn't solve it.  I think it may have to do with images and the paths.  On my new computer the user name is different - I wonder if that has anything to do with it?

This is a possibility, yes!

Regards Tim

Logged
You can design without engineering, but you cannot engineer without design.
Using Win 10 with Designer 2016/2017 and TurboCAD Pro. Plat. 2018/2019 + Lightworks (64-bit versions) + AnimationLab 5.2.
Windows 10 Pro 1903 (Build 18362.418) 64-bit


December 15, 2015, 11:12:34 PM
#4
I have a new Dell that runs the program fine.  But when I moved it and hooked up new monitors and transferred files and folders over the network, many files will not open, but some do.  Program crashes.  I tried on another Dell and no problem.  But the new Dell has better graphics capability.

I always get worried about pronouns, so let me make sure I understand: When you say "I moved it", is 'it' the Dell computer or the TurboCAD program?

1. You installed TC on a new Dell and it ran with no problems.
2. You then moved 'it' to a new location and connected new monitors.  This statement indicates you moved the computer.
3. You transferred files and folders to the new Dell.  From where did you transfer these files?
4. "On my new computer the user name is different". This statement indicates you move TurboCAD, not the computer.

If you installed the software on a new Dell computer and it worked, then moved it to another location and changed its name, then that is your problem; TurboCAD is looking for files on the C: drive that are stored under a specific user name in the Documents and Settings folder.  If you changed the user name, then TurboCAD cannot find the files it needs.

If you transferred TurboCAD from one computer to another computer without using the standard installation procedure, then you will most likely have the same problems as above because of a different user name.


Jeff


Logged
TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* December 22, 2015, 08:21:35 AM
#5
Jeff,
I did physically move the PC.
I copied the applicable working folders under the c: drive of older PC and transferred them using windows explorer over the network.
I used the standard procedure for installing TurboCad on both computers and updated to the latest version.

The paths should be identical on both computers with the exception of the user name.  The difference is the new computer used MS account to establish the user name which was my email and shortened it to: mjnich_000 whereas on the older PC the user name is Mike.

I thought the path the program would use just involves c:****** not the user name.  I guess I am wrong.  Anyway, I am not sure what the solution is at this point without knowing the path each file has.  Is there a way to see the path?

   

Logged
EnvCons
TurboCAD 2018 Expert 64-bit, Dell XPS i7 7700 3.6 GHz
16 GB Ram, NVIDIA GeForce GTX 1050 Ti
 Window 10 Home


December 22, 2015, 10:03:39 AM
#6
Do you know if the files that do not open were RedSDK files?  I have had some problems with some that were created by other people because the reference path for lighting or materials was different.

Also, you may have problems if you have a recent OS (7 or later) if you don't install in Administrator mode.

Here is what I would do:

1: Uninstall TurboCAD on the new PC.
2: Rename your new computer to the same name you had before (your IT department may have to help you here if MS Account is determining the User Name).
3: Install TurboCAD as Administrator (your IT department may have to get involved here, too, depending on the level of security).  I had problems with at least three programs that worked find under 32-bit Windows 7, but required installation under Administrator mode to work properly under 64-bit Windows 7.
4. Make sure that TurboCAD can open.  Once TurboCAD is up and running, go into Options / Preferences / File Locations.
5. Leave the popup in Step 4 open for now.  Make a new TurboCAD folder in your My Documents folder.
6. Copy the folders at C:\Users\All Users\IMSIDesign\TurboCAD 2015\Professional x64\TurboCAD 2015 Professional x64 to the new TurboCAD folder in Step 5.  This allows your personal preferences to be backed up and used on new installations.  Note that All Users in the path list may have to be changed to your computer user name, depending on the program installation choice you made.
7. Return to the popup in Step 4.  Most (but not all) of the File types listed will have a corollary folder in the new TurboCAD folder.  Click on one, then Modify and adjust the file path to your new location.
8. Most of the other File types you want to copy (Templates and Symbols, maybe others I haven't played with) will be located at C:\Program Files\IMSIDesign\TCWP2015.

You should not need to do Step 2 to get up and running, but it is possible that the custom names used by the IT department are exercising a bug (especially if Special Characters are involved).  If you can nail it down, be sure to send a report to IMSI so they can fix it (I'm sure they'd want their software to meld seamlessly with a corporate environment).

Steps 5-8 make it easier to keep your preferences as you move from system to system down the road.


Jeff

« Last Edit: January 02, 2016, 03:00:42 PM by Jeffin90620 »

Logged
TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* December 22, 2015, 10:31:13 AM
#7
I have a new Dell that runs the program fine.  But when I moved it and hooked up new monitors and transferred files and folders over the network, many files will not open, but some do.  Program crashes.  I tried on another Dell and no problem.  But the new Dell has better graphics capability.  I thought the problem might be related to administrator rights but when I right click on program and run as admin it still crashes.  Any ideas on what could be causing this?

Have you tried to open one of those files from your new computers local disk?

Logged
"What do I know, I'm still learning"..
Windows 7 64 bit HP > 2019-2018-2017, TurboCad Platinum 21,20,19 and 18.Using LightWorks, Anilab lab 5.  HP all in one  23" Touch smart screen with Nvidia Geforce 210, open gl 3.3. Intel Core i5 ,2.27GHz,4 GB ram.


* December 23, 2015, 06:31:15 AM
#8
Yes, I copied the files to that drive and tried opening from there.  I also tried opening from the original drive over the network.  Same result.  Earlier versions of those files that I received from others do open, but later versions after I created paper space drawings do not.

Logged
EnvCons
TurboCAD 2018 Expert 64-bit, Dell XPS i7 7700 3.6 GHz
16 GB Ram, NVIDIA GeForce GTX 1050 Ti
 Window 10 Home


* December 23, 2015, 06:36:10 AM
#9
Jeff,
I have not tried your suggestion yet as I have to think through the issues you are raising.  Something just doesn't seem right with this.  BTW, I called Tech Support several times on this issue and they seem to think it is the images that I added but I have the correct paths (Oh, except for the user name); but when I checked the path on the image manager it just says c:*****.

Logged
EnvCons
TurboCAD 2018 Expert 64-bit, Dell XPS i7 7700 3.6 GHz
16 GB Ram, NVIDIA GeForce GTX 1050 Ti
 Window 10 Home


December 23, 2015, 08:30:09 AM
#10
TurboCAD should not crash simply because an image file was not found, but that being said, two work-arounds are now suggested.

If you have access to the original computer:

1. Open the problem file on your original computer.
2. Invoke the ePack function (under the File menu).
3. Select the Zip Package type and make sure the Include file references option is selected.
4. Check the index in the Current drawing panel to maybe add other components (it will not be necessary to copy the fonts unless you are using custom fonts that are not part of the standard Windows or TurboCAD installations).
5. Click Save (unless you change the Package folder, the archives will be in the same folder as your original file).
6. Copy the resulting Zip archive to your new computer (network or flash drive won't make a difference).
7. Extract the archive and see if it opens now.


If that doesn't work:
1. Open the problem files (one at a time).
2. Note the location and size of each image and make sure you have it properly identified so that you can access it again.
3. Delete all images from your TurboCAD drawing and save as a new name.
4. Copy the drawings files and their images to the new computer.
5. Add the images back into the drawing files.


Jeff



Are the images used as an External Reference (aka Xref)?  If so, the data path includes the previous User Name and that would be the cause of the problem.  If you cannot change the User Name on your new computer, then I would suggest trying the ePack function (under the File menu)   The image reference


Logged
TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* December 23, 2015, 09:31:43 AM
#11
Jeff,
It looks like I never mentioned the version I am using.  It is 2015 Deluxe 64 bit.  I also tried 32 bit.  Same problem.

So, I don't know if your suggestion applies to this version.  Anyway, my son who is a software engineer is now helping me.  He checked the path using notepad and it does not indicate the user name so he doesn't think that is the problem.  He also noted there is a font and it is not located in the location the path describes.  He also wants to check the crash report but we cannot find it.  Can you tell me the location of the crash report?  Thanks.

Mike
« Last Edit: December 23, 2015, 11:37:36 AM by EnvCons »

Logged
EnvCons
TurboCAD 2018 Expert 64-bit, Dell XPS i7 7700 3.6 GHz
16 GB Ram, NVIDIA GeForce GTX 1050 Ti
 Window 10 Home


December 23, 2015, 12:05:06 PM
#12
I don't know the answers to your two questions.  I'm away from my computer for the next several hours, so I would suggest you look under the File menu for the ePack function.

Try Options / Preferences / File Locations to see if that helps with finding the crash reports.

The ePack function will help with the font, if you have it.


Jeff

Logged
TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* December 23, 2015, 12:19:26 PM
#13
Ok. thanks.  Not located there.  Support doesn't have anyone in right now that knows either.  If I had this report, it would be handy.  I'll keep looking.

Logged
EnvCons
TurboCAD 2018 Expert 64-bit, Dell XPS i7 7700 3.6 GHz
16 GB Ram, NVIDIA GeForce GTX 1050 Ti
 Window 10 Home


December 23, 2015, 12:28:40 PM
#14
Don't remember for certain, but the *.crs Crash files should be located with the Backup files.


Jeff

Logged
TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* December 23, 2015, 12:46:43 PM
#15
Not there.  I think that it didn't actually create a report at all.  I sent file to support and they opened it fine.  George saved the file with new name and sent it back.  It opened.  I then selected model space and the paper spaces one by one and it opened several of them but when it got to about the third or fourth out of about 6, it crashed.  This time it actually created a report that I saved.  I will have my son review it.

Also, George opened it with e-pack and then sent me this.  It contains a lot of fonts that are not all in the location shown by the paths when viewing the Notepad of the file.

Logged
EnvCons
TurboCAD 2018 Expert 64-bit, Dell XPS i7 7700 3.6 GHz
16 GB Ram, NVIDIA GeForce GTX 1050 Ti
 Window 10 Home


December 23, 2015, 01:16:53 PM
#16
When you ePack a font, it will be copied from the system fonts folder or TurboCAD's font folder into the ePack's file (or folder).  It will not be copied into the original TurboCAD file folder.


Jeff

Logged
TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* December 23, 2015, 02:35:16 PM
#17
Jeff, Yes, I realize that.  Well, we've ruled out the user name as the problem as it is not included in the path.  We also ruled out images as the paths are all correct and we just now ruled out the fonts as they have all been installed in the proper folders.

While I could do the one by one as you suggested, if the above have been ruled out, not sure what I would accomplish other than more tedious work.  I am at this point open to any suggestions for the cause of the problem. 

Also, the crash report was not detailed enough to determine a cause.  I am thinking of downloading a trial version of 2015 Pro and seeing if the files in question will work with that software.

Mike

Logged
EnvCons
TurboCAD 2018 Expert 64-bit, Dell XPS i7 7700 3.6 GHz
16 GB Ram, NVIDIA GeForce GTX 1050 Ti
 Window 10 Home


December 23, 2015, 02:57:29 PM
#18
I installed a plug-in for my rotating monitor that had no problem under 32-bit Windows 7 Professional, but required Administrator privileges to install under 64-bit Win7Pro in order for it to start without a failure notice during boot.

Ultra Edit would not start at all until I copied a necessary file using Administrator privileges (again, no problems with 32-bit, only 64-bit).

So... while it is an investment of 15-20 minutes, there is evidence it can be useful.


Jeff


Logged
TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


December 23, 2015, 04:25:21 PM
#19
I often get the same "Unhandled Exception" Error message pop-up and attendant Crash (in version-19-Deluxe) when I am in the Image Manager, and clicking on stuff.
I'm very careful when I am in Image Manager, and try to remember to "Save" before going into it.

There's something finicky, I'd assume, about the way (latest versions of?) TurboCAD handles images... I guess.

_________
Maybe... >Open a problem file.  >Go into Image Manager and UnLoad or Delete the Images that are in the problem Paperspaces.  >See if you can access those problem Paperspaces without a Crash.

Just a suggestion...
« Last Edit: December 23, 2015, 04:28:03 PM by Alvin Gregorio »

Logged
Alvin Gregorio
(mostly Residential Architectural 2D; no formal CAD Training; intermittent TurboCAD user since yr. 2000 [ver6.5])
---TurboCAD: V21PP; V20.2PP; V19DL; V11.2Pro; Windows-7-Pro/64-bit; Intel-Core-i3 CPU; 2.27ghz; 4GB RAM; Intel HD Graphics (CPU based)


* December 28, 2015, 09:30:37 AM
#20
I tried opening the newly named file and then unloading the images.  Then I went to the first problem paper space tab.  It crashed.  I also tried deleting each of the images from the image manager. Same result.  I also tried removing the images from their resident folders and same problem.  This was done on the new computer.

I downloaded a trial version of Pro 21 64-bit and would not open with an error message about not having a filter.  I then turned off RedSDK and it opened and no problems.  So then I went back to the Deluxe version and turned off RedSDK and it also opened.  So, I now know something is going on with the RedSDK and perhaps the driver.  Any suggestions there?

http://forums.turbocad.com/index.php/topic,16206.0.html (RedSDK vs NVidia Card Drivers) - read through that, so it looks like I either roll back the driver or wait for the next driver to be released unless anyone has any better suggestions.

I went to the Redway site http://www.redway3d.com/home/products/redsdk/ and found the driver compatibility list.  I found my GPU - NVidia GeForce GTX 750 Ti and looked for Windows 10 and it is not listed.  I used the suggested Windows 8 driver.   When using RedSDK, the program crashes.  When not using RedSDK there are many graphics issues such as the attached.  I have now run out of options except a return of the product. 
« Last Edit: December 30, 2015, 10:57:03 AM by EnvCons »

Logged
EnvCons
TurboCAD 2018 Expert 64-bit, Dell XPS i7 7700 3.6 GHz
16 GB Ram, NVIDIA GeForce GTX 1050 Ti
 Window 10 Home


* February 25, 2016, 07:17:08 AM
#21
This is difficult to understand, but apparently the move of the files was unrelated to the problem.  When troubleshooting a problem with a USB port yesterday with a Dell Technician, I mentioned the problem I was having with the crashes.  She used a program to look at the crashes and then went into the NVidia control panel and added TurboCad as a program for the card to use.  I had no idea you needed to do this.  Apparently, according to her, the PC was using the inboard graphics card and not the NVidia GEForce 750Ti.

So the swap of the files and folders may have just been coincidental.  Why the PC chose to quit using the graphics card may have been related to some deletions of some NVidia software that was causing it to crash about this same time period.

It is working fine now.  Wow! Thanks for everyone's input, though.
« Last Edit: February 25, 2016, 07:45:11 AM by EnvCons »

Logged
EnvCons
TurboCAD 2018 Expert 64-bit, Dell XPS i7 7700 3.6 GHz
16 GB Ram, NVIDIA GeForce GTX 1050 Ti
 Window 10 Home


February 25, 2016, 09:44:49 AM
#22
This is fascinating information.  My setup does not have video display on the motherboard, but I started up the NVIDIA Control Panel and saw many options for allocating processing functions to the video card or to the CPU.

Can anyone from IMSI/TurboCAD say what the software does to maximize its usage of the video card processing capabilities and if there are any user options?


Jeff


Logged
TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* February 29, 2016, 06:37:59 PM
#23
Great question, Jeff.  I am waiting to hear a response on that as well.

Logged
EnvCons
TurboCAD 2018 Expert 64-bit, Dell XPS i7 7700 3.6 GHz
16 GB Ram, NVIDIA GeForce GTX 1050 Ti
 Window 10 Home


March 01, 2016, 01:13:09 AM
#24

In my experience rendering in TC appears to be via the CPU only.
Using the NVIDIA control panel shows no significant GPU use, when rendering anything in TC 2015.  :(

Regards Tim

Logged
You can design without engineering, but you cannot engineer without design.
Using Win 10 with Designer 2016/2017 and TurboCAD Pro. Plat. 2018/2019 + Lightworks (64-bit versions) + AnimationLab 5.2.
Windows 10 Pro 1903 (Build 18362.418) 64-bit


March 01, 2016, 03:11:01 AM
#25
I have posted this before RE: RedSDK:

What I think, the GPU is only partly responsible for certain rendering tasks...

This is what I was told from Redway:

From: Support Team [mailto:support@redway3d.com]
Sent: 07 April 2015 11:07
To: 'Darrel Durose'
Cc: 'Redway3d support'
Subject: RE: Rendering Performance - GPU

Hi Darrel,
 
during high quality global illumination rendering, the GPU is not used (except for the display feedback and some post-processing stuff). Most is done on the CPU which explains why the GPU load is not that big.
 
Best regards,
Matthieu




We now have the capability to use our GPU's for "Realtime" fast renders (tickbox in AR style options). My card is not really up to the job as it can hang TC when trying it especially if the material samples are higher than 1.


Logged
Daz…

V2019 Plat 64bit, Lenovo P72 Laptop, Window 10 Pro for Workstations, Intel Xeon E-2186 CPU @ 2.90 Ghz (6 cores/12 threads), 32GB RAM, 512GB & 1TB SSD's, Nvidia P5200 c/w Max=Q Design GPU, Display UHD 3840 x 2160 pixels
TurboCAD user since V3 and Turbocad 3D V1.


* March 01, 2016, 04:26:03 AM
#26
This is difficult to understand, but apparently the move of the files was unrelated to the problem.  When troubleshooting a problem with a USB port yesterday with a Dell Technician, I mentioned the problem I was having with the crashes.  She used a program to look at the crashes and then went into the NVidia control panel and added TurboCad as a program for the card to use.  I had no idea you needed to do this.  Apparently, according to her, the PC was using the inboard graphics card and not the NVidia GEForce 750Ti.

So the swap of the files and folders may have just been coincidental.  Why the PC chose to quit using the graphics card may have been related to some deletions of some NVidia software that was causing it to crash about this same time period.

It is working fine now.  Wow! Thanks for everyone's input, though.



Thank You this has solved some issues for me too!

Logged
Nikki
TC20 platinum
TC 2015 platinum
TC 2017 with lightworks


* March 08, 2016, 07:49:32 AM
#27
Glad to hear it helped you!  I guess I don't quite understand the issue still from the latest posts, but all I know is that by adding the program to the list in the NVIDIA Control Panel, the files I previously had problems with crashes didn't crash anymore.

Logged
EnvCons
TurboCAD 2018 Expert 64-bit, Dell XPS i7 7700 3.6 GHz
16 GB Ram, NVIDIA GeForce GTX 1050 Ti
 Window 10 Home


March 08, 2016, 08:22:12 AM
#28
We now have the capability to use our GPU's for "Realtime" fast renders (tickbox in AR style options). My card is not really up to the job as it can hang TC when trying it especially if the material samples are higher than 1.

Would you please point out where we can find this?  Is it a setting in the NVidia Control Panel or in TurboCAD itself?

I noticed that TurboCAD was not automatically added to the list of programs in the NVidia Control Panel, so I manually added the 64-bit tcw22.exe.  That didn't help me find the Advanced Rendering.  I did find something to force use of the CUDA processors, but I don't think that's what you were talking about.


Jeff


Logged
TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* March 08, 2016, 09:17:44 AM
#29
It's in the REDSDK Render Manager. See Attached. I haven't tried it out yet as my work PC doesn't have a discrete graphics card, only the onboard Intel graphics. I will look at this option and its effects when I get home.

Logged
TC 21 Deluxe, TC 20 Platinum, TC 2015 Platinum, TC 2016 Platinum, TC 2017 Platinum
i7- 3770 Ivy Bridge 3.4 GHz, 16G Crucial Ballistic, ASRock Extreme 4, EVGA 1060 SSC, Windows 10 Pro 64 Bit


March 08, 2016, 03:20:03 PM
#30
This is difficult to understand, but apparently the move of the files was unrelated to the problem.  When troubleshooting a problem with a USB port yesterday with a Dell Technician, I mentioned the problem I was having with the crashes.  She used a program to look at the crashes and then went into the NVidia control panel and added TurboCad as a program for the card to use.  I had no idea you needed to do this.  Apparently, according to her, the PC was using the inboard graphics card and not the NVidia GEForce 750Ti.

So the swap of the files and folders may have just been coincidental.  Why the PC chose to quit using the graphics card may have been related to some deletions of some NVidia software that was causing it to crash about this same time period.

It is working fine now.  Wow! Thanks for everyone's input, though.

Thanks for this, I found the add program in the NVidia control panel and this has made a dramatic improvement in my render times. I don't use Redsdk so I don't know the effects of that on render times.

Regards
Bob

Logged
TC 14 Deluxe, TC 19 Pro
Windows 7, 64bit 8GB Ram


March 08, 2016, 05:02:55 PM
#31
It's in the REDSDK Render Manager. See Attached.

Took a while to find.  While renders are much faster, they look like line art because TurboCAD does a terrible job when adding RedSDK material definitions to the Lightwave ones I've been using.   (or am I missing something on proper conversion?)


Jeff


Logged
TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* March 08, 2016, 07:25:17 PM
#32
re: …TurboCAD does a terrible job when adding RedSDK material definitions to the LightWorks ones I've been using…

When you use "Add RedSDK component" in the Render Manager, it just creates a material name with the 'default' RedSDK settings (a red color). You have to go to that new material and change the settings to what you want it to look like. As far as I know, TurboCAD has never been able to convert LightWorks settings to RedSDK settings or vice versa; just place a name for the matching material.

Logged
John R.

V17—V21, 2015—2019
Designer, Deluxe, (Professional, Expert, Basic), Platinum
RedSDK enabled
Windows 10 Pro (1903), 64-bit


March 08, 2016, 09:26:03 PM
#33
Seems to me that the conversion to RedSDK should have been done for us, seeing as how LightWorks has been replaced with RedSDK.


Jeff


Logged
TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* March 09, 2016, 04:57:59 AM
#34
Jeff, I think what you seeing there is RED is just using the line color for shading, not a real material. Once a RED material is created, your render time will probably increase.
But I definitely agree that since IMSI is pushing towards RED, there should be a utility to convert LW material to an equivalent RED material.

Logged
TC 21 Deluxe, TC 20 Platinum, TC 2015 Platinum, TC 2016 Platinum, TC 2017 Platinum
i7- 3770 Ivy Bridge 3.4 GHz, 16G Crucial Ballistic, ASRock Extreme 4, EVGA 1060 SSC, Windows 10 Pro 64 Bit


* March 09, 2016, 07:47:46 AM
#35
It's in the REDSDK Render Manager. See Attached.

Took a while to find.  While renders are much faster, they look like line art because TurboCAD does a terrible job when adding RedSDK material definitions to the Lightwave ones I've been using.   (or am I missing something on proper conversion?)


Jeff

The easy way to get to Render Manager is to right click in model space, then right click on AR icon, select which render option (GI Fine) then edit button. You can also get to it by going to Tools- Palettes - Advanced Render Styles.  Then in the palette, right click on the render style to change, then Edit REDSdk Rendering Style.

Logged
TC 21 Deluxe, TC 20 Platinum, TC 2015 Platinum, TC 2016 Platinum, TC 2017 Platinum
i7- 3770 Ivy Bridge 3.4 GHz, 16G Crucial Ballistic, ASRock Extreme 4, EVGA 1060 SSC, Windows 10 Pro 64 Bit


* March 10, 2016, 05:20:22 AM
#36
It's in the REDSDK Render Manager. See Attached.

Took a while to find.  While renders are much faster, they look like line art because TurboCAD does a terrible job when adding RedSDK material definitions to the Lightwave ones I've been using.   (or am I missing something on proper conversion?)


Jeff

The easy way to get to Render Manager is to right click in model space, then right click on AR icon, select which render option (GI Fine) then edit button. You can also get to it by going to Tools- Palettes - Advanced Render Styles.  Then in the palette, right click on the render style to change, then Edit REDSdk Rendering Style.

2016 has the "render manager" command. It should be in the render toolbar,if not just drag it out into a tool bar. This is direct access to all the shaders >active and TC database

Logged
"What do I know, I'm still learning"..
Windows 7 64 bit HP > 2019-2018-2017, TurboCad Platinum 21,20,19 and 18.Using LightWorks, Anilab lab 5.  HP all in one  23" Touch smart screen with Nvidia Geforce 210, open gl 3.3. Intel Core i5 ,2.27GHz,4 GB ram.