Just wondered, did you get it from IMSI or third party, also how long ago.
To work with 2018, it needs an updated plug-in. I had an existing one from 2016, and I had to contact support (in August) for an updated plug-in so it would work with 2018, As of now the updated versions are not being posted on the forum, I've no idea why. If bought from IMSI they should have updated the program by now, but third party may have old links. If third party I'd contact them and it may be quicker than support.