Hi all, I am hoping this is peculiar to Australian customers only, as we seem to be ignored with any tickets we raise regarding problems or bugs with the software.
I have 4 'recorded and documented' tickets for which I only received partial assistance (very poor/unsatisfactory at that) after chasing it up through the Aussie agent whom had to get them to respond.
When they did, the issue was only partially answered (usually not the issue I wanted resolved - problem not read properly) and then usually in the form of two types of responses: first a regurgitation of, or a pointer to, the manual (which I had already checked); or secondly - recommending a reinstall. I have done the latter more than half a dozen times now - surely the program is better than that where it needs a reinstall to solve what should be a minor issue?
After my current disappointing response, I am so disillusioned that I am seriously considering dumping this product - a pity as the functionality and software is good; it is just my experience of consistently poor support. I am not alone, I know of two other Aussie users reporting the same lack of support.
Is there any way to get this message across to the the 'head office'? It is pointless producing a good program if you do not support it properly. I have received more, and better, support here in the forums than from IMSI direct, which 'smacks' of them using the forum as an unpaid support service?
« Last Edit: September 06, 2018, 04:12:22 PM by PatM »
Beginner (with much to learn) mainly period ship plans and fittings