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TurboCAD Explorer Palette crashes TurboCAD
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* December 19, 2017, 03:29:30 AM
Every time I choose Tools Palettes TurboCAD Explore TurboCAD crashes with
Error
Unhandled exception!!!
TurboCAD 2015 will be terminated now!
Do you want to try to save files and generate Crash Report
Yes No
I've tried with no template, with template,
I've had no other problems with turbocad. Just, I can't open the explorer palette
TurboCAD 2015 Professional 64-bit -Platinum Edition Version : 22.2 Build 90.0

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* December 19, 2017, 10:30:06 AM
#1
While TurboCAD is shut down, I would delete the contents of the "Built-In" folder. Start TurboCAD and open a "New from Scratch" drawing. If all seems okay, "Load" your custom workspace configuration. If you then get a crash, your configuration needs to be recreated; preferably from scratch (repeat the Built-In deletion).

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John R.

V17—V21, 2015—2018
Designer, Deluxe, Expert, Basic, Platinum
RedSDK enabled
Windows 10, 64-bit


* December 19, 2017, 11:42:48 AM
#2
Shut down Turbocad
Moved Roaming\IMSIDesign\TurboCAD 2015\Professional x64\Built-in to Desktop
Started TurboCAD
Got the Redsdk: Driver information message, clicked yes to continue anyway
A new, blank drawing is loaded
Tools Palettes TurboCAD Explorer
Unhandled Exception...........
Ok, so to be clear, how do I recreate my configuration form scratch?

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* December 19, 2017, 02:34:01 PM
#3
You're going to the "Tools" palette to open the "TurboCAD 2015 Explorer" palette and it generates a UE.
Same thing happens when you call up the TurboCAD 20015 Explorer from a menu or the Palettes page in the Customize dialog?
My next choice would be to Delete the contents of the "Built-In" folder, then "Re-install" the program.
If you don't delete the Built-In files, TurboCAD will copy them back in when you start the program after a reinstall.
Something is broken somewhere, so it's best to remove the old and start anew.
If this doesn't work, then try Support.

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John R.

V17—V21, 2015—2018
Designer, Deluxe, Expert, Basic, Platinum
RedSDK enabled
Windows 10, 64-bit


* December 19, 2017, 03:02:39 PM
#4
ok, I'll delete built-in folder and then unistall and re-install.
What do you mean by Same thing happens when you call up the TurboCAD 20015 Explorer from a menu or the Palettes page in the Customize dialog?
What is the customize dialog? how else do you load TC Explorer?

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* December 19, 2017, 03:35:30 PM
#5
I should have said "Does the same thing happen…".
This is where I find the TurboCAD 2015 Explorer in the "Default" layout and on the Palettes page of the Customize dialog.

If you've been tinkering with Settings within the TurboCAD 2015 Explorer, there is a possibility that something was incorrectly modified.

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John R.

V17—V21, 2015—2018
Designer, Deluxe, Expert, Basic, Platinum
RedSDK enabled
Windows 10, 64-bit


* December 19, 2017, 05:45:27 PM
#6
Thanks for the picture. Yes, that's how I get to TC Explorer,. I've never had explore work.
So, I uninstalled TC Pro Plat 64 with CC Cleaner,
did a registry scan
search through the drive and deleted all mention of imsi
did a registry scan again,
attempted an install if TC PP 64 and it said no enough space on Drive C (Liar Liar Pants of Fire) there is over 6GB free on C
Attempted in install of TC Pro Plat X86
It installed
got the redsk message
tried TC Explore and got the UE
Loaded TC again and this time selected GDI a native draw
tried TC again and the same thing.
Now what?
I now have TurboCAD Professional 32 bit - Platinum Edition Version 22.0 Build 24.0

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* December 19, 2017, 08:33:00 PM
#7
re: …there is over 6GB free on C…

To me, having 6GB left on a harddrive seems way too small to run anything, or is that a typo.

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John R.

V17—V21, 2015—2018
Designer, Deluxe, Expert, Basic, Platinum
RedSDK enabled
Windows 10, 64-bit


* December 19, 2017, 08:34:01 PM
#8
Hey Randino been there and done that, can I suggest you install the 32bit versiob as well as the 64bit version. 32bit 1st. Also read the readme file because I and others found that we needed both version of 2016 to operate stably. Readme says in part that the path statement looks for a 32bit folder which doesnt exist if only install the 64bit install.

Finally search about 4-6 weeks ago on others having crashes etc.

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Thanks Daz
TCW V21, 2016 & 2017 PP, Animation Lab V5, Graficalc, TCMap, TurboPDF V2-V3 & Lightworks mostly
Windows 10 Home ed. i7 @ 3400Ghz, 16GB, Nvidia 960GTX 4GB ram, 2TB HD, 500GB SSD & 128GB SSD

Good better best
Never let it rest
Until your good is better
And your better is best


* December 20, 2017, 03:23:02 AM
#9
Made a typo, I have 658 GB free space on my C:\
After installing TurboCAD Professional 32 bit - Platinum Edition Version 22.0 Build 24.0, and with it still installed,
I attempted to install the 64 bit and I got the message There is not enough space on drive c:\ to extract this package

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* December 20, 2017, 04:02:13 AM
#10
I attempted to install the 64 bit and I got the message There is not enough space on drive c:\ to extract this package

don't know if it will help in your situation, but see this post, maybe something to try.

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* December 20, 2017, 07:06:57 AM
#11
Thanks for the tip.
Turned off AV and problem persists

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* December 21, 2017, 11:57:10 PM
#12
Hi Randino,

Try switching your TurboCAD from Redsdk to GDI mode. Refer to the link below for the details
https://imsidesign.freshdesk.com/solution/articles/28000007345-turbocad-freezes-slow-performance

Let me know if this resolves the issue.

Tayyaba

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* December 22, 2017, 03:37:59 AM
#13
I set TurboCAD to GDI mode and Flicker free draw as per the link. The problem persists.

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December 22, 2017, 05:13:57 AM
#14

Hi,

sorry to hear you're still having problems.
I know how frustrating it can be.
Sometimes, the problem may be with your operating system and not necessarily TurboCAD.

If you are stuck, refer to:

http://forums.turbocad.com/index.php/topic,22006.msg132030.html#msg132030

it might just help.

Regards Tim

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You can design without engineering, but you cannot engineer without design.
Using Win 10 with Designer 2017 and TurboCAD Pro. Plat. 2016/2017/2018 + Lightworks (64-bit versions).


* December 23, 2017, 03:43:16 PM
#15
Earlier this year, I had a similar issue - only my problem was with the Materials palette instead of the Explorer palette.  I say 'similar' in the respect that I tried all manner of suggestions from the very knowledgeable folks here and was about ready to format my hard drive and start over.  Then one of the users, Alvin, pointed me to this thread,  http://forums.turbocad.com/index.php/topic,20646.msg123786.html#msg123786 where a manual edit of the Registry solved his problem.  After following his post to the letter my problem was solved.  I did not run CCleaner at that time and I know it does a respectable job of cleaning up stray Registry entries, but it may have left something behind - you never know.   Just another suggestion to try.  Good luck.

Mike

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Platinum - V21, 2017 (w/LightWorks), 2018
Deluxe - V17, V18, V19, V20

Intel Core i7 CPU @ 3.40GHz, 16GB Ram
NVIDIA GTX 1060 - 6GB
Windows 10 Home  64-Bit


* December 23, 2017, 04:07:15 PM
#16
Hey Mike / Alvin, just wondering why Alvin found/discovered this issue in the 1st place. What lead Alvin to suspect this was the issue, Im curious only in that if this was the offender for Mike problems then was this something that has happened now/in the past with my problems ( which are now fixed ), But are these problems now cropping up for others?

Alvin where you just curious when looking into that problem and than discovered left over keys in the registry during/after install/uninstall?

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Thanks Daz
TCW V21, 2016 & 2017 PP, Animation Lab V5, Graficalc, TCMap, TurboPDF V2-V3 & Lightworks mostly
Windows 10 Home ed. i7 @ 3400Ghz, 16GB, Nvidia 960GTX 4GB ram, 2TB HD, 500GB SSD & 128GB SSD

Good better best
Never let it rest
Until your good is better
And your better is best


* December 23, 2017, 04:18:41 PM
#17
Hey Mike / Alvin, just wondering why Alvin found/discovered this issue in the 1st place. What lead Alvin to suspect this was the issue, Im curious only in that if this was the offender for Mike problems then was this something that has happened now/in the past with my problems ( which are now fixed ), But are these problems now cropping up for others?

Alvin where you just curious when looking into that problem and than discovered left over keys in the registry during/after install/uninstall?

I had a very stubborn issue using V19DL wherein anytime I tried to access any of the Lightworks stuff to Edit it (Materials, Luminance, Environment, Rendering Style), TurboCAD would hang up and just freeze.  I worked long and hard at remedying it, including getting and trying input from fellow Forum Members which included IMSI's knowledgeable Rip Fowler.  We just couldn't get it remedied.

Finally-- either by my own hunch, or by Rip's suggestion, I can't recall-- I created another Windows User account (another account that was actually me).  Using TurboCAD in that User account, the problem didn't replicate.

A few weeks after I installed and started using V20PP, the same issue occurred with it.  That was frustrating.  So I decided to give the remedy more effort.  I thought about it.  And it occurred to me that if the problem didn't occur in one User account, but did in another, perhaps it had something to do with the User Registry.

I'm not a computer guy... I just got lucky, I guess.  -Alvin


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Alvin Gregorio
(mostly Residential Architectural 2D; no formal CAD Training; intermittent TurboCAD user since yr. 2000 [ver6.5])
---TurboCAD: V20.2PP(57.0)[as of 3/12/15]; V19DL(54.2); V11.2Pro; Windows-7-Pro/64-bit; Intel-Core-i3 CPU; 2.27ghz; 4GB RAM; Intel HD Graphics (CPU based)