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When installing got a message i need to write serial of TC 18
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* April 30, 2015, 08:30:58 PM
Hi,
Sorry for my poor English language.
I bought Turbocad 15 than upgraded to 16 than to 19
My computer has broken, so I got the Serial number of 19 and 16, but not for 18
So after I installed, than trying to open it needs an activation, than i get this message:
can you help? Thanks

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* April 30, 2015, 10:46:39 PM
#1
Did you try your Version 16 serial number, even though it asks for V18? If the V16 number doesn't work, contact Support.

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John R.

V17—V21, 2015—2019
Designer, Deluxe, (Professional, Expert, Basic), Platinum
RedSDK enabled
Windows 10 Pro (1803), 64-bit


* May 01, 2015, 08:06:26 PM
#2
I tried, didn't work. Thanks

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* May 01, 2015, 09:57:56 PM
#3
This happened to me with my version 20 upgrade.
I went back to the vendor and they were able to help me.

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Nikki
TC20 platinum
TC 2015 platinum
TC 2017 with lightworks


* May 01, 2015, 10:03:36 PM
#4
I was afraid of that. Was V18 installed on this machine? If it was, the serial Number may be in the Registry.

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John R.

V17—V21, 2015—2019
Designer, Deluxe, (Professional, Expert, Basic), Platinum
RedSDK enabled
Windows 10 Pro (1803), 64-bit


* May 02, 2015, 12:54:22 AM
#5
Thank you.
No, it is a new computer, and anyway, I didn't have the tc18, only 15, 16 and 19

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* May 02, 2015, 02:50:16 PM
#6
You'll have to contact Support. You must have an upgrade version of V19 that requires V18.

You could download and install the Full Builds of TurboCAD Pro 19.2 Build 54.2 from their Updates board and see if that works with your V19 serial number.

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John R.

V17—V21, 2015—2019
Designer, Deluxe, (Professional, Expert, Basic), Platinum
RedSDK enabled
Windows 10 Pro (1803), 64-bit