Common troubleshooting procedures for TurboCADRun as administrator… (Vista+)
The first step in trouble shooting just about any problem with TurboCAD is to start TurboCAD by right-clicking the desktop icon and choosing
"Run as administrator".
This will fix problems related to registry virtualization.
The most common issues related to registry virtualization. TurboCAD asking for activation every time you load, and TurboCAD not being able to read the serial number, resulting in the error message “Your serial number is either missing or incorrectâ€.
Other problems could occur from TurboCAD not being able to load .dll files correctly, because registry virtualization has not raised the user level for running TC. This can result in tools not being available, TC not behaving correctly. TurboCAD not starting correctly and TurboCAD crashing.
So, "Run as administrator" is a good place to start troubleshooting any issue.
Clearing out the "Built-In" folder.Problems with the workspace can cause all sorts of strange problems in TurboCAD. Tools may not behave correctly and TC may not even start correctly. So clearing out the contents of the "Built-In" folder will force TurboCAD to rebuild the workspace next time you launch the software.
By default the "Built-in" folder is located:
Windows Vista/7/8/10C:\Users\
your user name\AppData\Roaming\IMSIDesign\TurboCAD\
version number\
flavor of TC\Profiles\Built-In
Windows XPC:\Documents and Settings\
your user name\Application Data\IMSIDesign\TurboCAD\
version number\
flavor of TC\Profiles\Built-In
Make sure version is the most up-to-date.Starting at v19, updates are automatic and will be going forward. If this is an older version, you can go to the "Help" menu and "About TurboCAD", there you can view the Version and Build numbers. Patches must me installed sequentially, so if you have 16.0, 16.1 needs to be installed before 16.2. Patches can be downloaded from the support section of TurboCAD.com or the
File Library section of the user forum. If the problem has to do with TurboCAD crashing or becoming unresponsive, I would recommend skipping the patches and doing a clean install.
Clean Install For Windows Vista/7/8/10A clean install involves removing TurboCAD, then deleting some files and folder that get left behind, then re-installing the latest build of TurboCAD. You can download the latest build of TurboCAD from the
File Library section of the user forums. This is not a 100% clean install, as we do not mess with the registry or delete the documents folder. Below are
Clean Install instructions for Windows Vista and above. XP and below has separate instructions farther down.
- Using the programs and features control panel remove all versions of TurboCAD and symbols installs.
- Delete all of these folders.
- C:\Users\your user name\AppData\Roaming\IMSIDesign\TurboCAD-??-??<version that you need to re-install>
"AppData" may be hidden. To show the hidden files and folders go to your "Folder options" in Control Panel. - C:\Program Files\IMSIDesign
- Download the full version of TurboCAD ??
EXAMPLE/download.imsisoft.com/turbocad/TurboCAD-??-??.exe - Install TurboCAD from the downloaded installer using your original serial number.
Clean Install For Windows XP- Using add or remove programs remove all versions of TurboCAD and symbols installs.
- Delete all of these folders.
- C:\Documents and Settings\your user name\Application Data\IMSIDesign\TurboCAD-??-??
<version that you need to re-install> - C:\Program Files\IMSIDesign
- Download the full version of TurboCAD ??
EXAMPLE//download.imsisoft.com/turbocad/TurboCAD-??-??.exe - Install TurboCAD from the downloaded installer.
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