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2019 open dialog freezes after Windows Update
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* May 17, 2019, 02:26:49 AM
Recently installed 2019 version, running on Windows 10 1809. Worked fine until Windows Update KB449728 (Security update). File open dialog now freezes. 2015 version still working fine. I am deliberately 120 days behind on Windows Update to prevent this sort of MicroSoft problem happening! Not sure about the update number - it updated various things at the same time - deleted all except the one mentioned above (it will NOT allow me to remove that one). Still got the problem. Tried deleting and reinstalling TC 2019 - same result. Restored Win 10 1809 from a system image I created 15 days ago - problem cured. Unfortunately Windows then tries to update with the now missing updates before I can stop it - problem returns after update. I can continue to use TC2015 to work on older files, but anything modified by the 2019 version is now inaccesible because the file open dialog will not work. Will TC2019 work OK on Win 10 1903? And what other problems will it cause if I update to that?

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May 17, 2019, 02:44:33 AM
#1
Been on Windows 7 for my last two computers going back 12+ years.  I am dreading the prospect of being saddled with Windows 10 for my next build.


Jeff

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TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* May 17, 2019, 03:21:24 AM
#2
Hello Jeff - you will probably love Win 10 when you get to it. 8 was awful, 8.1 not much better but 10 was a major improvement over Win 7. The only downside is the dreaded automatic updates. Even with Win 10 Pro (which I am on) you can only delay security updates by a maximum of 30 days (360 days for other types of update). Microsoft has an unhappy record of buggering up computers when they release updates (like losing files!) which is why I am 120 days behind on updates - I figured this would give them time to correct the problems - plainly I was wrong. MS have twice screwed up my DELL laptop with major update releases - on both ocassions it was so slow as to be unusable - like 5 minutes to type one word - useless. On the first occasion I managed to use the rollback option to return to a usable system. 6 moths later, new version, same problem. This time the rollback refused to work. Fortunatenatly I only use the laptop for email and web access, so I replaced Windows with Ubuntu - MAJOR improvement!

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* May 17, 2019, 03:29:11 AM
#3
There have been different issues with Win 10 Pro and  b 1809.
IMSI work on the issues
You can run TC i win 8 mode as a workaround and that seems to work fine.

Torfinn

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V18, V19, V20, V21, 2015/ 16/ 17/ 18 Pro. Platinum
Deluxe V20, V21, 2015/ 16/ 17
RedSDK enabled
Windows 10 Home Premium 64 bit, 32 GB
NVIDIA Geforce GTX 780m, 1 GB


* May 17, 2019, 03:50:13 AM
#4
Recently installed 2019 version, running on Windows 10 1809. Worked fine until Windows Update KB449728 (Security update). File open dialog now freezes. 2015 version still working fine. I am deliberately 120 days behind on Windows Update to prevent this sort of MicroSoft problem happening! Not sure about the update number - it updated various things at the same time - deleted all except the one mentioned above (it will NOT allow me to remove that one). Still got the problem. Tried deleting and reinstalling TC 2019 - same result. Restored Win 10 1809 from a system image I created 15 days ago - problem cured. Unfortunately Windows then tries to update with the now missing updates before I can stop it - problem returns after update. I can continue to use TC2015 to work on older files, but anything modified by the 2019 version is now inaccesible because the file open dialog will not work. Will TC2019 work OK on Win 10 1903? And what other problems will it cause if I update to that?

If you have the redsdk plugin installed try un-installing it and see if Turbo will open.

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"What do I know, I'm still learning"..
Windows 7 64 bit HP > on a stock HP laptop with 4gb-2.4 GHz.Turbocad 2019-2018-2017, TurboCad Platinum 21.Using LightWorks, Anilab lab 5. ATI Mobility Radeon HD 4500/5100 and HP all in one desktop with Nvidia Geforce 210, open gl 3.3


* May 17, 2019, 05:42:07 AM
#5
Hello - thanks for the replies but unfortunately neither of them worked. Not sure whether redsdk was installed anyway (it used to appear on one of the options screens, but not in 2019 - never used it anyway as it caused other problems with my graphics card) - reinstalled 2019 with sdk and high definition graphics turned off. Still no difference.

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* May 17, 2019, 11:09:45 AM
#6
Have you try'd to do an Repair or delete the Built-in ?
A re install will not help much if the issue is in the Built-in ;)

Torfinn

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V18, V19, V20, V21, 2015/ 16/ 17/ 18 Pro. Platinum
Deluxe V20, V21, 2015/ 16/ 17
RedSDK enabled
Windows 10 Home Premium 64 bit, 32 GB
NVIDIA Geforce GTX 780m, 1 GB


* May 17, 2019, 03:01:52 PM
#7
Hello Torfinn - I do not have redsdk - it appears to be an extra I would have to pay for. I only use TurboCAD for 2D as it does not appear to be designed for Mechanical Engineering 3D, so rendering is pointless. I use SolidWorks 2017 for that - expensive, flaky and crashes (or freezes) about 6 times a day - great when it works, but an absolute pain when it does not.

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* May 17, 2019, 03:38:07 PM
#8
I did not talk about RedSDK, that was Dean :)

I mention Repair and delete the Built-in, i reread and you have re install already so then the Repair option should not need to be done.
The Built-in i for sure would look in to as there may be stuff in there during you earlier problems that could be good to clean out, it will not be cleaned by a re install, and by that you maybe just bring the problem with you in to the new install.
TC should be shut Down when/ if you do it and it will rebuild itself after save a drawing.
You will need to reset your template, cfg (UI) etc.

Normally i would un install and clean out everything about TC 2019 in Document and inside Appdata, minus what you would like to save of course, like drawings etc i.e. ;), that i would have moved outside TC first, and then close and done a "Cold" start of pc before reinstall TC 2019
But since it seems to be about a win update it would maybe not help much.

If the rest of your pc run well with the latest win update i dont understand why TC 2019 don't work in win 8 mode.
The other people's that have issues with the built 1809 have not reported back that it did not work.

Torfinn

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V18, V19, V20, V21, 2015/ 16/ 17/ 18 Pro. Platinum
Deluxe V20, V21, 2015/ 16/ 17
RedSDK enabled
Windows 10 Home Premium 64 bit, 32 GB
NVIDIA Geforce GTX 780m, 1 GB


* May 20, 2019, 04:21:39 AM
#9
Despite my best efforts I do not seem to be able to fix this. Reset my Windows update delay from 120 to 90 days, then waited for all the missing 30 days of updates to install, on the assumption that if there was a recognised problem with the updates it would get fixed within those 30 days. Uninstalled TC2019, then deleted all folders with TurboCAD 2019 in the name - I always keep a copy of my History and config files in "My Documents" on the D drive as the D drive is the only one that gets regularly backed-up. Reinstalled tc2019 Deluxe x 64 as a "Full" install, then restored the History and config files. Success! It worked for 30 minutes then the freeze on the open dialog returned. Deleted the Built-in folder - no change. It will open the last working file if Options/General is set for that. If not set,  the initial open dialog will open the same file if the Open Last Edited File button is pressed, pressing the Open Drawing button just drops me into the frozen open dialog. Problem is that it is always the same file no matter how much I edit the History.txt to point at the file I need. Definitely the right History.txt as it updates the access time of the file I do NOT want!
It would appear that it is not getting the Last Edited or Working file from the History file - if so where is it getting it from? When I do get get this working I will have to save the file as a dwg so I can access it from tc2015.
In the longer term I am not too worried as I am about to build a new faster PC which will be running Windows 10 1903 which will hopefully solve the problem. In the mean time I really need to get to some of my tc2019 format files!

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May 20, 2019, 04:39:12 AM
#10

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TC Pro Platinum 2019, 2018, 2017, 2016 & 2015 (all with LightWorks & RedSDK) & V21
System: i7-5820K @ 3.30GHz, ASRock X99 Extreme4, 16GB DDR4-2133 RAM, Gigabyte GTX 970, Samsung NVMe SSD 950 (256GB), Windows 7 Pro (64-bit) SP1


* May 20, 2019, 06:10:01 AM
#11
Fortunately that has not (yet) happened to me. So far the only affected program seems to be tc2019 and then only the open files dialog. Oddly, and helpfully, it does NOT seem to affect tc2015. There are, however, over 80 other programs (40 paid for, 40+ free downloads from the Net) installed on my PC, so some of those may have also been affected and I have yet to find out. This is precisely the reason why I have a 90 day block on Windows feature Updates. You can only delay a maximum of 30 days on security updates and my PC seemed to have been set to zero days delay on those.
Just noticed that the last set of reinstalls on tc2019 were accidentally set to use Windows 8 compatibilty. Tried to run again as Administrator, then as Windows 10 - still the same result.
I have only written out 2 files as tc2019 versions since installing tc2019. One of those tc2019 reads on default startup so I saved as dwg so I can access it in tc2015, but there is still one file I need to get back into tc2015. Anybody know of a suitable converter, or prepared to use tc2019 to convert a 7.5MB file to dwg for me? Or a way to change the default "last file" so I can read it. Could it be using the Windows Recent files folders?

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* May 20, 2019, 07:30:23 AM
#12
Anybody know of a suitable converter, or prepared to use tc2019 to convert a 7.5MB file to dwg for me? Or a way to change the default "last file" so I can read it. Could it be using the Windows Recent files folders?

If your file does not have materials applied, you could send it to me, and I'll get it back to 2015 as a TCW file.

However. if you have materials applied, I don't have Lightworks in 2015. So someone else may be better doing it, so it could be tested in 2015 before returning to you. I don't know what would happen to the materials, if I save it back and test it via RedSDK.

Let me know and I'll send you a PM with my e-mail address if you wish me to have a go.

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* May 20, 2019, 07:55:17 AM
#13
Hello Andy - thanks for the offer, that should be very helpful. It is just a simple 2D drawing of electronic circuits I need to make up for my computerised radio control for model steam locos - 1/32 scale, real steam. You could contact me at my email address derek@orion-models.co.uk if you prefer. I was just about to make up the circuits and test them when the Windows bug got me.

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* May 20, 2019, 08:10:10 AM
#14
E-mail sent.

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